1. Do you have the latest firmware for your hardware (DVD writer)? If you are not sure, check the information on this page:
   http://www.cdrinfo.com/Sections/Firmware/Home.aspx
   
2. Did you turn off any anti-virus and other burning applications which might access the CD/DVD units at the same time?
   Note 1: A lot of users reported problems with NAV on some configurations. If you have MMC errors or more, please disable the anti-virus software during the writing process.
   Note 2: A lot of users reported problems with VIA and nVidia low level drivers (i.e. IDE drivers). Sometimes Microsoft certified drivers work better, and sometimes a new version of the drivers from VIA/nVidia can help. Please post your problems on the forums or contact us if you are unsure.
3. Are you using appropriate media for your operation? (DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format is different and can have a different behavior depending on your system. The key to a good backup is to use good media. Check if the media you are using is highly compatible with your hardware. Check this link (http://www.dvdrhelp.com/dvdwriters) and http://www.dvdrhelp.com/dvdplayers to see what users think about the hardware and media you are using. If you suddenly have problems with MMC errors, please try various media before contacting us.
4. Did you check the surface of the media? It is a stupid, but widespread mistake. Check if the media to read and/or write is clean, scratch-less, not too transparent or damaged. The quality of the surface can greatly influence the overall backup process.
5. Did you let the system work quietly during the process? If you don't have problems, you can interact with your computer of course, but if you have any faulty behaviour, please do not use your system during a read/write operation!
6. Try a different unit. Even if you have a reader and a writer, the backup quality highly depends on the hardware. There are no rules about which is the best to use, you will have to try for yourself. If you have a playback problem, try to use your writer for reading first. Some units can be damn slow compared to others. The best manufacturers depending on our experience are Plextor, Lite-on (writers), LG (recent units), and Sony (DVD writers). The most problematic drives are Toshiba, old LG, Pioneer, TDK, and MSI. Of course it doesn't mean it will not work if you are using an unlisted manufacturer or model. It just means we don't know all the models and it depends on your own use of our products.

Can I try your software before I buy it?
Yes, we recommend you to try our software at first. Please Download a free trial version!

How to buy? Is online order secure?
Yes, it is 100% secure. For more information about purchase our products, please visit HERE.

What should I do if I don't receive my registration information in 1 business day?
Please write to support@movkit.com enclosing your name, the order ID and an alternate email address. Sometimes we couldn't send the registration information to your original email address due to wrong email address or your Anti-SPAM system.

Do I need to pay for upgrades?
No. We provide all our registered users lifetime free upgrades.

Are orders processed in real time?
Absolutely. You will know whether or not your purchase was accepted less than 10 seconds after you hit the purchase button. You will not need to wait for us to manually process the order for them and will receive the product just seconds after the order is submitted.

What is a registration code?
A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software.

Does MovKit DVD Copy support DVD-5 and DVD-9 DVD movie?
MovKit DVD Copy supports both DVD-5 disk (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9 disk (SS-DL or Single Side Double Layer, 9.4G).

Can It copy a DVD-9 movie to a DVD-5 disc?
Yes, MovKit DVD Copy supports compression function. It can compress and copy a DVD-9 movie to a DVD-5 disc, with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.

How long does it take for MovKit DVD Copy to clone a DVD?
The cloning time depends on the computer configuration, the burning speed and the content of the source DVD. Normally, the cloning time ranges from 30 minutes to two hours. We recently performed a test using a D9 DVD of Jumanji. The original disc held 6.92GB, and was cloned to a target disc of 4.7GB. The total cloning time was 45 minutes.

What do I need to prepare before starting to backup my DVD?
- Ensure the DVD to be copied is clean and not scratched.
- Use high quality recordable DVD disc like Verbatim, CMC, Ritek, Fuji, etc, avoid using cheap discs. Always refer to the DVD writer manufacturer for the list of recommended discs for your DVD writer drive.
- Ensure your hard disk has enough space (4.3 GB at least ).
- If you are using external USB DVD drive, please make sure it is connected to the computer directly without using a USB hub.

Message about missing DLL on software startup
If you receive an message about an missing winaspi DLL please reinstall our software. If you receive an Winaspi error message, please install the Winaspi.

It can't copy DVD to hard disk, why?
In case, that the DVD cannot be recognized, start the DVDs with a software DVD player and play it for a couple of seconds.Now the DVD has been authorized and you can start the MovKit DVD Copy. The DVD player software is not required to run during the copying process.

Is there any software conflict with the operation of MovKit DVD Copy?
Some anti-virus software may cause errors while burning. If you experience problems while burning, you may need to disable the software temporarily.

When play the copied DVD, the image jerks from time to time, why?
If you play the DVD and the image jerks from time to time, check if the disc is clean and eventually clean the disc.

DVD cannot be played by Standalone Player (Hardware Player)?
-Of course, DVD was burned by our software can be played by Standalone Player (Hardware Player). Please read follows if you meet problem about this.
-You may have to lower the burning speed by selecting [Write Speed], we recommend you to select a lower speed to make sure your disk can be played on some old regular DVD player. Especially when you are using a DVDRW or CDRW disk. Application automatically chooses the lowest speed to make sure of this. You can change it higher, it depends on your DVD player, DVD锟斤拷R/RW disk and your experience.
-Make sure you are using the right type of disc for your hardware player. Some players will only read one of the formats (+ or -) but both.
-Use high quality recordable DVD disc like Verbatim, CMC, Ritek, Fuji, etc, avoid using cheap discs. Always refer to the DVD writer manufacturer for the list of recommended discs for your DVD writer drive.
-You may have to lower the burning speed. Many writers are not compatible with cheap blanks. The quality of some blanks is actually so bad, that the specified maximum speed cannot be reached. Find a combination of writer, disc and player that work together.
-Standalone DVD Player can play DVD, SVCD, VCD disk.
-Standalone VCD Player can play only VCD disk.

Standalone Player (Hardware Player)
If you play the DVD and the image jerks from time to time, check if the disc is clean.
DVD cannot be played: First, reject and re-insert DVD. If that doesn锟斤拷t help, you have to check the media type you have used. If you have used RW media, make sure that your player supports +/- RW media. Some old player do not support the +R format.

Burning Problems
-If the DVD is empty after the burning process, we suggest that you first, reject and re-insert DVD and check if it is really empty.
-There also might be problem with the quality of the blank disc. Use another blank from another manufacturer or brand. Use high quality recordable DVD disc like Verbatim, CMC, Ritek, Fuji, etc, avoid using cheap discs.

The burning process aborted unexpectedly but the copy process successfully completed, do I need to start it all over again?
No, the copy process actually stored the DVD files in the [Temporary Working Folder] you specified. To burn those DVD files to the disk directly, please do as follows:
1. Choose [DVD Video Folder] in [Source DVD] option.
2. Set folder in [DVD Video Folder] as the same as folder in [Temporary Working Folder].
3. Finally, click the [Start] button to start burning.

What's the difference between .IFO and .VOB files in a DVD?
The .IFO (and backup .BUP) files contain menus and other information about the video and audio. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and seApolloh information.

How to upgrade?
MovKit DVD Copy registered users are entitled to free upgrades. The latest version of MovKit DVD Copy uses the same registration key as your previous version, download the latest trial version from our download page (http://www.movkit.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).

I lost my registration key, how can I get it back?
Please contact us with the software name, your registration name, email address and possibly OrderID at support@movkit.com.